Do I need compost or topsoil?

This depends on the job you are carrying out. If you are filling a hole you will want topsoil, if you are filling a flower pot or wanting to improve a flower bed you will want compost. If you have a large raised bed or planter you want to fill , you may want a mix of both, which we can supply. It is all sourced locally and our compost is peat free and nutrient rich, so there’s no need for extra fertiliser.

When will my delivery be?

We aim to deliver your order within 72 working hours (We are closed weekends) if there is going to be an issue with that we will contact you. If you require a certain day as you want to be there for delivery then that is no problem you can just call us and we will do our best to accommodate.

What is the difference between softwood and hardwood?

They come from different trees. Softwood is usually Spruce, Pine, Ash and lights fast, so is good for getting fires going. Hardwood is usually Beech, Oak, sometimes Birch and takes longer to burn and keeps the fire going. Some people like to mix both. It is preference which you buy, if you don’t have the fire on for long then softwood is good, if you have the fire on a lot then you might want to use hardwood as it would be more cost effective. Note; Birch is not to be used for cooking, on fire pits etc, so if that is what you are using it for please check with the office what the hardwood is at that time.

Do I need to be in for my delivery?

No, you don’t need to be in for delivery. If you order online you can leave delivery details such as where you would like the product leaving, if it is somewhere other than your house and you would like a call when the driver is setting off you can let us know that. If you do want to be in for delivery and need a certain date or time it is best to stipulate this in the notes, or even better, order by phone so that our office can book you in.

Where do you deliver to……? How much is delivery to…….?

We can deliver all over! On our website you can check delivery charges, we do free local delivery from Holmrook to Aspatria, further afield incur a small charge. Or, if you live even further than our usual area, we will courier to you, just contact our office for a quote on 01946 328008.

Do you deliver to allotments or difficult to access locations?

We do, in fact we love to see allotments! Our delivery truck is smaller that a usual Hi-Ab so can get closer to locations that other delivery wagons can. We do have a handy crane on the back so we can lift into the best place for you , over a fence , wall or your neighbours car parked over your drive……

Do you have a minimum order?

There is a minimum order on the website of £20.00 for local delivery, more for outside the local area. You can check minimum order amounts with your postcode on the delivery costs checker. This is due to website charges, but you can call to order or you can pick up small orders from our site, which is at Wilson Pit Road, Wilson Pit Yard, Whitehaven, Ca28 9QJ.

What moisture content are your logs?

Our logs are ready to burn certified and so have to be 20% or below moisture content. Moisture levels are checked to ensure logs are properly dry throughout.

What size are your logs?

If you need smaller logs (7in) for your burner, we will try our best to meet your requirements. It is recommended you call the office on 01946 328008 to check we have them in stock. Otherwise they are around 8-9 inch.

Do I need to return the bag?

No, you do not need to return the bag to us. Hopefully you will use us again and we will happily take the bag back before its taken by the Cumbrian wind! You would not believe the places we have retrieved them from!

Do you offer bulk delivery?

We do. If you do wish to get a large delivery it is probably best to call us and we can properly quote you depending on the size of the order.

I have a van/trailer can I collect what I need from you?

You can collect products from us. We can tip loose into your trailer or we can load your dumpy up with a load all.